Underwriter Survey   Thank you for taking the time to complete this survey. It is highly valuable to our training and managing efforts to earn your buisness and your referrals.   Your Contact Information Last Name:* First Name:* Email Address:* Phone Number: File Information File name and loan number: Underwriters Name (see your approval): Would you say your underwriters temperament was: Attentive Helpful Responsive Dismissive Curt In what timeframe was your correspondence returned: 30-1hour 2-5 hours Same Day Next Day Beyond Was your loan approval and conditions: Clear and Easy to Understand Fair and Direct Required Explanation Complicated and Stringent Undelivered Please Explain: Did your Underwriter communicate with you directly? Yes No Did your Underwriter email you the approval? Yes No Did your Underwriter provide their contact information? Yes No If a problem arose in your file, was your underwriter a part of the: Problem Solution Neither No Problems Please Explain (be specific): Overall Experience with Gateway Mortgage Group Would you say your experience with this loan was: Confident and "On Target" Pleasant and Reassuring Agreeable and Satisfying Nervous and Blind Rude and Ineffectual Complete Disaster Please Explain: When you submit your next file to us, would you want the same underwriter? Yes No How would you rate our service to you as a customer? 1 = Poor, 2 = Fair, 3 = Average, 4 = Good, 5 = Excellent 1 2 3 4 5 What is one thing you would have the UW change if they could on this loan? Any additional comments or questions: Thank you again for your time and business. Gateway Mortgage Group   * Indicates field is required.